Frequently Asked Questions

What products do you offer in your mobile shop?

We offer a wide range of mobile devices, including smartphones, tablets, accessories, and related gadgets from leading brands in the industry.

Do you provide a warranty for the devices purchased from your shop?

Yes, we provide warranty coverage for all new mobile devices purchased from our shop. The warranty duration and terms may vary depending on the manufacturer and the specific product. Please refer to the product documentation or contact our customer support for detailed warranty information.

Do you offer repair services for mobile devices?

Yes, we provide repair services for mobile devices, including screen repairs, battery replacements, software troubleshooting, and more. Our experienced technicians strive to offer fast and reliable repair solutions to ensure your device is back up and running smoothly.

Can I trade in my old device for a new one?

Yes, we offer trade-in programs where you can exchange your old mobile device for store credit or a discount on a new purchase. The trade-in value depends on various factors such as the condition, model, and age of the device. Contact us or visit our store for a personalized trade-in assessment.

How can I check the availability of a specific product in your shop?

You can check the availability of a particular product by visiting our website, contacting our customer support team, or visiting our store in person. We strive to keep our inventory up-to-date, but product availability may vary based on demand and other factors.

Do you offer discounts or promotions on mobile devices?

Yes, we frequently run special promotions, discounts, and exclusive offers on select mobile devices and accessories. Keep an eye on our website, and social media channels, or subscribe to our newsletter to stay updated on the latest deals and promotions.

What payment methods do you accept?

We accept various payment methods, including COD, credit/debit cards, mobile payments, and Khalti Wallet. Our goal is to provide convenient payment solutions to accommodate our customers' preferences.

Can I return or exchange a product if I'm not satisfied with my purchase?

Yes, we have a return and exchange policy that allows you to return or exchange a product within a specified period if you are not satisfied with your purchase. Certain terms and conditions may apply, so please review our return policy or contact our customer support for assistance.

How can I contact your customer support team for further assistance?

You can reach our customer support team by phone, email, or by visiting our store during business hours. We are committed to providing excellent customer service and addressing any inquiries or concerns you may have regarding our products or services.